This Privacy Policy explains how Parcelion ("Parcelion", "we", "us", or "our") collects, uses, stores, protects, and discloses personal information when you visit our website, submit a trial application, create an account, use our warehouse management software, or contact us.
Parcelion is a warehouse management software service that provides inventory management, warehouse operations, reporting, and selected artificial intelligence and machine-learning features.
We are committed to handling personal information responsibly, protecting the confidentiality of business data, and being transparent about the third-party services involved in operating Parcelion.
This Policy should be read together with our Terms and Conditions.
Country: Morocco
City: Agadir
Contact email: support@parcelion-wms.com
Website: www.parcelion-wms.com
For the purposes of applicable data-protection laws, the Operator is responsible for determining why and how personal information is processed through Parcelion, except where another party independently determines those purposes and means under applicable law.
If you have questions about this Policy or wish to exercise your privacy rights, you can contact us using the details above.
The information we collect depends on how you interact with Parcelion.
When you apply for a trial, we may collect:
We use this information to review applications, assess whether Parcelion is appropriate for your warehouse operations, and contact you about your application.
Please do not submit information that is unnecessary for the application process.
When an account is created, we may collect information such as:
Passwords should be stored using appropriate password-hashing mechanisms rather than as readable plaintext.
When you use Parcelion, you or your authorized users may enter or generate operational information, including:
This information is processed to provide the warehouse management functionality you request.
Warehouse records may contain personal information where, for example, an employee is identified by name, email address, user account, or task assignment. You are responsible for ensuring that you have an appropriate legal basis and permissions to enter such information into Parcelion.
For trial administration and paid subscriptions, we may process:
Payments may be handled manually through invoices or third-party payment services.
We do not intend to collect or store full payment-card numbers or card security codes in Parcelion. Any payment information handled by a payment provider is subject to that provider's own privacy policy and security practices.
If you contact us, submit feedback, or request assistance, we may process your email address, message content, support history, and information reasonably necessary to respond.
Depending on the hosting environment and configuration, our systems and service providers may process technical information such as:
We use such information where necessary to operate the Service, maintain security, diagnose errors, and investigate suspected unauthorized access.
We do not use technical information for cross-site advertising or behavioral advertising.
We process information for the following purposes:
We do not sell personal information to advertisers. We do not use personal information for targeted advertising.
We will not use personal information for a materially different purpose without providing appropriate information or obtaining consent where required by law.
Where applicable law requires a legal basis for processing, we rely on one or more of the following, depending on the purpose and circumstances:
The applicable basis depends on the particular processing activity and the law that applies. Where we rely on consent, you may withdraw it subject to applicable law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Parcelion does not use cookies for advertising, cross-site tracking, or behavioral profiling.
However, the website and application may use essential cookies or similar technologies required for functions such as authentication, session management, security, and protection against cross-site request forgery (CSRF).
These technologies help the Service operate securely and maintain your session. If we introduce analytics, advertising, or other non-essential tracking technologies in the future, we will update this Policy and obtain consent where required.
You may be able to control cookies through your browser settings. Disabling essential cookies may prevent parts of Parcelion from functioning correctly.
Parcelion includes AI and machine-learning features that may analyze operational information to produce summaries, classifications, forecasts, or recommendations.
Some AI-powered features use third-party AI services, including the OpenAI API, to generate requested analyses.
When you use a feature that relies on an external AI provider, relevant inputs may be transmitted to that provider for processing. Depending on the feature, those inputs may include warehouse metrics, order information, inventory summaries, or other information necessary to produce the requested result.
We aim to limit the information transmitted to what is reasonably necessary for the feature. However, users should not assume that information entered into an AI feature remains exclusively within Parcelion's own application infrastructure.
Third-party providers process information under their applicable contractual terms, privacy policies, and data-processing arrangements. Their processing, retention, and access conditions may differ from ours.
We do not promise that AI-generated outputs are always accurate or suitable for operational decisions. You should review important results before relying on them.
Do not submit sensitive personal information, confidential third-party information, or information you are not authorized to disclose to an AI feature.
We do not intentionally use Customer Data submitted through Parcelion to train our own general-purpose AI models unless we separately disclose this practice and establish an appropriate legal basis. The handling of data by an external AI provider is governed by the applicable provider terms and configuration.
Parcelion relies on external providers to operate and maintain the Service. These may include:
The providers actually used may change as the Service develops.
We may disclose information to a provider where reasonably necessary to perform its function. We seek to use appropriate contractual, technical, and organizational safeguards for information handled by service providers, as required by applicable law.
Third-party providers may process data in countries other than your own or the country in which the Operator is based. International transfers will be handled in accordance with applicable data-protection requirements.
We do not sell personal information to these providers. They receive information only as needed for their role, subject to the applicable arrangements and laws.
We may disclose information in the following circumstances:
We do not sell personal information or disclose it to third parties for their independent targeted advertising.
We will not disclose Customer Data publicly unless you direct us to do so, it is necessary to provide a feature you request, or disclosure is otherwise permitted or required by applicable law.
We take reasonable technical and organizational measures designed to protect information against unauthorized access, loss, alteration, disclosure, or destruction.
Depending on the data and system involved, safeguards may include authentication controls, role-based permissions, access restrictions, secure connections, database protections, and system monitoring.
No online service or storage system can be guaranteed completely secure. We cannot promise that unauthorized access, security incidents, or data loss will never occur.
You are responsible for safeguarding your credentials, assigning appropriate permissions to users, and notifying us promptly if you suspect unauthorized access to your account.
Where applicable law requires notification of a personal-data breach, we will follow the relevant legal requirements.
We retain information only for as long as reasonably necessary for the purposes described in this Policy, subject to legal obligations, legitimate operational needs, and applicable law.
Different categories of information may have different retention periods.
Trial application information may be retained while an application is reviewed and for a reasonable period afterward to administer the process, address follow-up questions, prevent duplicate or fraudulent applications, or establish and defend legal claims.
If an application is declined or abandoned, we will delete or anonymize the information when it is no longer reasonably necessary, subject to applicable legal requirements.
Account and warehouse information is retained while the account remains active and as necessary to provide the Service.
Customers should export important business records before cancelling a subscription or allowing an account to expire.
Under the current Parcelion account-expiration policy, unless another written arrangement or mandatory law applies:
If the account remains expired, associated Customer Data may be permanently deleted thirty-six (36) hours after the account is disabled. The intended maximum interval between expiry and deletion is approximately sixty (60) hours. This policy applies to the relevant account and Customer Data stored in active systems. Copies retained in backups, security logs, or records required for legal purposes may persist for a longer period under the applicable retention process. We recommend that Customers export important records before expiry. Where reasonably practicable, we will communicate applicable expiry and deletion rules before the Customer relies on the Service. Billing, Security, and Legal Records We may retain limited billing records, transaction records, support communications, security logs, and other information for as long as necessary to comply with legal obligations, resolve disputes, prevent fraud, or protect the Service. Where information is no longer required, we will delete it, anonymize it, or otherwise restrict its use as appropriate and permitted by law.
Depending on the law applicable to you, you may have the right to:
These rights are subject to applicable law and may have exceptions. For example, we may need to retain certain information to comply with a legal obligation or defend a legal claim.
To exercise a right, contact us at support@parcelion-wms.com. We may request reasonable information to verify your identity and protect against unauthorized disclosure.
We will respond within the period required by applicable law. If we cannot fulfill a request, we will explain the reason where legally required.
If you are a member of an organization using Parcelion, some information may be controlled by that organization. In such cases, you may need to contact your organization's administrator to exercise rights relating to warehouse records managed by that organization.
Parcelion and its service providers may process information in countries outside the country where you live or where the Operator is based.
Where Moroccan Law No. 09-08 or another applicable data-protection law governs a transfer, we will take the steps required by that law, which may include obtaining appropriate authorization, relying on a legally recognized transfer mechanism, or obtaining consent where permitted and required.
We will not treat the mere availability of an international service provider as sufficient authorization for a transfer.
Customers should understand that the location of an application server does not necessarily determine the location of all processing, backups, support access, or third-party AI processing.
Parcelion is intended for business and professional use and is not designed for children.
We do not knowingly seek to collect personal information from children in circumstances where doing so would be unlawful. If you believe a child has provided personal information to us inappropriately, please contact us so we can assess the matter and take appropriate action.
Our website or application may contain links to external websites or services.
We do not control the privacy practices of independent third parties. When you visit an external website or use a third-party service, its own privacy policy and terms may apply.
We encourage you to review the relevant policies before submitting information to an external provider.
We may update this Policy to reflect changes in Parcelion, our service providers, data-processing practices, or applicable legal requirements.
The latest version will be published on our website with an updated "Last updated" date.
Where a change materially affects how we process personal information, we will provide notice through the Service, by email, or by another appropriate method where required or reasonably practicable.
Where applicable law requires consent or another specific action for a change, we will follow that requirement.
This Privacy Policy describes the intended handling of information by Parcelion. It should be read alongside the Terms and Conditions and any applicable notices provided when information is collected.
